Freight and Shipping Information:
*Free Shipping - Orders that qualify for free shipping, are usually shipped Standard Ground. You may choose a different shipping method for an additional charge. Free shipping applies to the continental U.S. only (excluding HI, AK and other US territories).
Shipping Policy - Pierco Inc. makes every effort to get your order out as quickly as possible. Most in-stock orders placed by 2:00 pm will be shipped the same day they are received, and if not, the next day. If you need your order to ship the same day, please give us a call to order. A rush fee may apply.
Freight Charges - You pay all freight costs unless otherwise stated or agreed upon. Next day, 2 day, and 3 day air shipments are available at an additional cost. Freight is figured by dimensional weight, call 800-233-2662 for freight quote.
- For each address correction - $12.00
- For each acknowledgment of delivery - $3.00
- For each call tag received - $9.00
- Fuel surcharge subject to change without notice.
DAMAGED FREIGHT - All merchandise is shipped “F.O.B. Shipping Point”. This is a legal term that means all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.
PRICES - Pierco Inc. will invoice all orders on the basis of prices which are in effect at the time of shipment. We reserve the right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. Pierco Inc. is not responsible for typographical errors.
SPECIAL ORDERS – A 50% deposit must accompany all special orders. Some special orders may be subject to a cancellation charge. Balance due on pickup of order or before shipment.
ORDER FOR EXPORT - We are pleased to quote orders for export. Quotes can include special packaging, shipping and documentation at customer's request. We accept MasterCard, Visa, and Discover credit cards. We also take checks drawn on a U.S. bank in U.S. dollars. For large container orders we accept a bank wire transfer to our bank account or letter of credit. All bank wire transfer costs and exchange rates are the responsibility of the customer. It is important to list our item numbers, descriptions and quantities when ordering. Please have all items listed on your original order. If an order is changed, the freight quote will have to be recalculated delaying the shipment. We insure all overseas shipments if it is available to the destination country. All shipments overseas are the responsibility of the customer and shipped at the customer’s risk.
ORDER DISCREPANCIES - Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.
RETURNED MERCHANDISE - Please call if you need to return an item. We accept returns under the following conditions:
- Call for Return Authorization.
- Item must be in good condition.
- Item must be returned within 30 days of receipt.
- Original receipt is required.
In most cases a 20% restocking fee will be charged.
To insure purity, we cannot exchange or offer refunds on beeswax foundation or frames. All returned foundation and frames will be accepted at current crude wax prices only.
EXCEPTION: If we goofed, we will give full refund and pay the freight both ways.
REPLACING MERCHANDISE - When a situation occurs where Pierco Inc. is shipping another product to you as replacement for damaged or incorrect product, there will be an additional charge for the new product sent and a credit applied at time of the return of the incorrect product.