Shipping Terms & Conditions

At Acorn Pierco, we are committed to shipping your beekeeping supplies as quickly and efficiently as possible. Please review the following policies before placing your order.

Order Processing & Shipping Times

  • Most in-stock orders are processed and shipped within 1ā€“3 business days.
  • Processing times may be extended due to seasonal demand, production schedules, product availability, large order quantities, or circumstances outside our control.
  • If an item is out of stock or delayed, we will contact you by phone or email with an estimated shipping date and any available alternatives.
  • To request same-day shipping, call (800) 233-2662 before 12:00 PM Pacific Time. Same-day shipping is subject to product availability, order volume, and carrier pickup schedules.

A rush fee may apply.

Many Acorn Pierco products are proudly manufactured in Chino, California. Certain products and components may be manufactured or sourced from other locations.

Shipping Charges

Shipping is not included in the product price unless expressly stated in a written quotation, sales agreement, or promotional offer.

  • Customers are responsible for all applicable parcel, freight, and delivery charges.
  • Available shipping methods and estimated charges will be displayed at checkout when possible.
  • Shipping charges are based on the orderā€™s weight, dimensions, destination, delivery requirements, and selected service.
  • Oversized, bulk, palletized, or unusually heavy orders may require a separate freight quote.
  • Acorn Pierco reserves the right to correct shipping charges calculated incorrectly at checkout. We will contact you for approval before collecting an additional amount or shipping the order.

Expedited Shipping

Next Day, 2-Day, 3-Day, and other expedited services may be available at an additional cost.

Carrier delivery dates are estimates unless the selected carrier service expressly includes a current delivery guarantee. Acorn Pierco is not responsible for delays caused by the carrier, weather, natural disasters, labor disruptions, incorrect addresses, or other circumstances outside our control.

Freight & Oversized Shipments

Certain oversized, heavy, bulk, or palletized products must ship by freight rather than standard parcel carriers. These may include honey extractors, large frame orders, assembled woodenware, pallet quantities, machinery, and other oversized products.

A temporary or estimated freight charge may be displayed at checkout. The final freight charge is based on the shipmentā€™s actual size, weight, destination, and delivery requirements.

If the actual freight charge differs from the amount collected at checkout, Acorn Pierco will contact you before shipment to collect or refund the difference.

For an accurate freight quote before ordering, email info@acornpierco.com or call (800) 233-2662 and provide:

  • Complete ship-to address
  • Contact name and phone number
  • Delivery location type: residence, farm, commercial facility, or limited-access location
  • Whether a loading dock or forklift is available
  • Whether a liftgate is required
  • Whether a delivery appointment is required
  • Any access restrictions or special delivery instructions

Residential delivery, liftgate service, limited-access delivery, appointments, redelivery, storage, address corrections, and other special services may result in additional carrier fees.

Freight Delivery Inspection

The customer or receiving party must inspect all freight shipments before signing the delivery receipt.

Before accepting a freight shipment:

  • Confirm the pallet and piece count.
  • Inspect the shrink wrap, cartons, pallets, and products for visible damage.
  • Note any damage, shortages, missing pieces, opened packaging, or other irregularities directly on the delivery receipt.
  • Take clear photographs of the shipment, shipping labels, damaged packaging, and affected products.
  • Do not sign the delivery receipt as clear if visible damage or shortages are present.
  • Refuse the shipment only when the damage is severe or the shipment is unusable.

Signing a delivery receipt without noting visible damage or shortages may affect the carrierā€™s willingness to approve a claim.

Acorn Pierco will assist with eligible freight claims when the required documentation is provided, but we cannot guarantee that a carrier will approve or pay a claim.

Damaged, Missing, or Incomplete Shipments

Parcel Shipments

Damage, shortages, or incorrect products involving UPS, FedEx, USPS, or another parcel carrier must be reported within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photographs of the shipping carton
  • Photographs of the shipping label
  • Photographs of the packaging and affected products

Keep all products and packaging materials until the claim has been reviewed.

Freight Shipments

Visible freight damage or shortages must be noted on the delivery receipt and reported to Acorn Pierco within 48 hours of delivery.

Concealed freight damage that could not reasonably be identified during delivery must be reported within five business days. Concealed-damage claims remain subject to the carrierā€™s reporting requirements and approval.

Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located:

  • Check all entrances and delivery areas.
  • Ask household members, employees, and neighbors.
  • Contact the local carrier or delivery terminal.
  • Notify Acorn Pierco promptly if the package is still missing.

Acorn Pierco is not responsible for theft or loss occurring after confirmed delivery. Customers concerned about theft should request signature service or ship to a secure location.

Shipping Carriers & Tracking

Acorn Pierco ships through FedEx, UPS, USPS, and approved freight carriers.Ā Tracking information or freight shipment details will be emailed when the order ships or becomes available from the carrier. Carrier tracking may take additional time to show movement after the label is created.

Additional Carrier Fees

Customers are responsible for additional fees resulting from requested services, incorrect or incomplete information, refused deliveries, or unsuccessful delivery attempts.

Additional charges may include:

  • Address corrections
  • Signature service
  • Return labels or carrier call tags
  • Fuel surcharges
  • Residential delivery
  • Liftgate service
  • Limited-access delivery
  • Delivery appointments
  • Inside delivery
  • Redelivery
  • Storage or detention
  • Reconsignment or change of destination

These fees are determined by the carrier and are subject to change without notice. Additional charges may be billed after delivery if they were not known when the order was placed.

International Shipping

  • International customers are responsible for all shipping charges, customs duties, taxes, brokerage fees, and import-related expenses.
  • International orders must be prepaid in U.S. dollars.
  • Wire transfer is the accepted payment method for international orders unless Acorn Pierco approves another method in writing.
  • Customers are responsible for confirming that the products may legally be imported into the destination country.
  • Acorn Pierco is not responsible for customs delays, inspections, storage charges, rejection, confiscation, or other expenses imposed by the destination country.
  • Original shipping charges, duties, taxes, and brokerage fees are nonrefundable.

Order Changes & Cancellations

  • Orders cannot be changed once they have entered processing.
  • To request a change or cancellation, call (800) 233-2662 immediately.
  • Change and cancellation requests are not guaranteed.
  • Orders that have already shipped cannot be canceled.
  • Shipping, return, restocking, carrier, or refused-delivery fees may be deducted from any refund.
  • Custom-manufactured, special-order, and made-to-order products may not be cancelable or returnable.

Special Orders

  • A 50% deposit is required for special-order, custom-manufactured, or made-to-order products unless otherwise stated in writing.
  • The remaining balance is due before shipment or when the order is picked up.
  • Deposits may become nonrefundable once materials have been purchased or production has started.
  • Special orders may be subject to cancellation, material, labor, and restocking charges.
  • Production and delivery dates for special orders are estimates unless expressly guaranteed in writing.

Pricing

Orders will be invoiced using the prices in effect when the order is accepted or shipped, unless pricing has been confirmed in a written quotation or sales agreement.

Acorn Pierco reserves the right to:

  • Change prices without notice.
  • Correct typographical, website, catalog, calculation, or pricing errors.
  • Cancel or revise an order containing an incorrect price before shipment.

If a price must be corrected after an order is submitted, we will contact the customer for approval before processing the affected item.

Events Outside Our Control

Acorn Pierco is not responsible for a failure or delay caused by circumstances reasonably outside our control, including severe weather, fire, flood, natural disaster, epidemic, war, civil disturbance, government action, labor disruption, carrier interruption, utility failure, material shortage, equipment failure, or supplier delay.

If such a delay continues for 30 days or longer, either party may cancel the unfulfilled portion of the order unless otherwise agreed in writing. The customer remains responsible for completed custom work, noncancelable materials, and products that have already shipped.

Questions

For shipping questions, freight quotes, or order assistance:

Email: info@acornpierco.com

Phone: (800) 233-2662