Returns & Exchanges

Acorn Pierco Returns & Exchanges Policy

At Acorn Pierco, we take pride in providing high-quality beekeeping equipment and want you to be satisfied with your purchase. Please review the following policy before requesting a return or exchange.

Order Discrepancies

Inspect your order immediately upon delivery.

Damaged, missing, short-shipped, or incorrect parcel orders must be reported within 48 hours of delivery. Freight shipments are subject to the inspection and reporting requirements in our Shipping Policy.

When reporting an issue, please provide:

  • Order number
  • Description of the problem
  • Photographs of the shipping carton or pallet
  • Photograph of the shipping label
  • Photographs of the packaging and affected products
  • Signed delivery receipt for freight shipments

Keep all products, cartons, and packaging materials until the issue has been reviewed.

Return Eligibility

Unless otherwise stated, eligible products may be returned within 15 days of delivery.

Returned products must be:

  • Unused and uninstalled
  • Clean and in resalable condition
  • In their original packaging
  • Complete with all parts, accessories, manuals, and labels
  • Accompanied by proof of purchase
  • Approved by Acorn Pierco before being shipped back

Products returned without prior authorization may be refused or subject to additional handling charges.

Nonreturnable Products

The following products are not eligible for return or exchange:

  • Beeswax-coated foundation and frames due to purity, contamination, and biosecurity concerns
  • Used, installed, assembled, altered, modified, or damaged products
  • Products exposed to bees, honey, wax, propolis, chemicals, pests, or hive conditions
  • Custom-manufactured, made-to-order, or special-order products
  • Products marked “Final Sale” or “Nonreturnable”
  • Gift cards
  • Clearance or discontinued products when marked as final sale
  • Products missing original packaging, components, accessories, or identification labels
  • Products damaged through improper use, storage, assembly, maintenance, or handling

These restrictions do not prevent customers from reporting a verified manufacturing defect, shipping damage, or an error made by Acorn Pierco.

Restocking Fee

Approved returns are generally subject to a 35% restocking fee.

The restocking fee may be increased, or the return may be rejected, if the product requires cleaning, repackaging, inspection, repair, or replacement of missing components.

A restocking fee will generally not apply when:

  • Acorn Pierco shipped the wrong product.
  • The product arrived damaged and the damage was reported within the required period.
  • The product has a verified manufacturing defect covered by an applicable warranty.

Original shipping, expedited shipping, freight, and special-service charges are nonrefundable unless the return resulted from an error made by Acorn Pierco.

Exchanges

Acorn Pierco does not process direct exchanges for standard returns.

To obtain a different product, size, or quantity:

  1. Request authorization to return the original product.
  2. Place a new order for the desired product.
  3. The approved return will be refunded separately after it is received and inspected.

If Acorn Pierco provides an advance replacement for a damaged, defective, or incorrect product, we may charge for the replacement until the original product is returned. Once the original product is received and approved, the applicable credit will be issued.

Failure to return the original product within the required period may result in the replacement charge becoming final.

Starting a Return

Returns can be started through My Account on the Acorn Pierco Shopify store:

  1. Sign in to My Account using the email address associated with your order.
  2. Select the applicable order.
  3. Choose the item or items you would like to return.
  4. Submit the return request and reason for the return.
  5. Wait for approval and return instructions before shipping anything.

You may also contact us at info@acornpierco.com or (800) 233-2662 for assistance.

Do not ship a return until it has been approved.

Return Address

Once authorized, returns should be sent to:

Acorn Pierco
13818 Oaks Ave.
Chino, CA 91710

Include your order number and return authorization information inside the package. Returns sent without authorization may be refused, delayed, or returned to the sender.

Return Shipping

Customers are responsible for return shipping charges unless:

  • Acorn Pierco shipped the wrong product.
  • The product arrived damaged and was reported within the required period.
  • Acorn Pierco determines that the product has a covered manufacturing defect.

Return shipping charges are nonrefundable. If Acorn Pierco provides a return label for a customer-responsibility return, the label cost may be deducted from the refund.

For products valued over $75, customers should use a trackable shipping service and purchase adequate shipping insurance. Acorn Pierco is not responsible for returns lost or damaged while being shipped to us.

Return Packaging

Customers are responsible for packaging returned products securely.

Damage caused by inadequate return packaging may reduce or eliminate the refund. Do not place shipping labels directly on retail packaging unless instructed to do so.

Inspections & Refunds

After an authorized return is received, Acorn Pierco will inspect the product and notify the customer whether the return has been approved, partially approved, or rejected.

Approved refunds are generally processed within 5–7 business days after inspection and issued to the original payment method.

Refund deductions may include:

  • Restocking fees
  • Return shipping charges
  • Missing parts or accessories
  • Damage or excessive wear
  • Cleaning, repair, or repackaging costs
  • Nonrefundable original shipping or freight charges
  • Carrier or payment-related fees when applicable

Shipping and handling charges are not refunded unless the return resulted from an error made by Acorn Pierco.

Financial institutions and credit card companies may require additional time to post the refund after Acorn Pierco processes it.

Rejected Returns

A return may be rejected if it:

  • Was submitted after the return period
  • Was shipped without authorization
  • Is a nonreturnable product
  • Has been used, installed, assembled, altered, or contaminated
  • Is damaged or incomplete
  • Is not in resalable condition
  • Does not include the original packaging, parts, or accessories

If a return is rejected, the customer may be responsible for the cost of shipping the product back. Products not claimed or paid for within 30 days after notification may be disposed of where permitted by law.

Missing or Delayed Refunds

If an approved refund has not appeared after seven business days:

  1. Confirm that the refund-processing notice was received.
  2. Check the original payment account.
  3. Contact the credit card company or payment provider.
  4. Contact the bank, as posting times may vary.
  5. If the refund still cannot be located, contact Acorn Pierco.

Questions

For returns, exchanges, damaged orders, or refund questions:

Email: info@acornpierco.com

Phone: (800) 233-2662